FAQ

The Basics

Please email us with any concerns at support@smockedauctions.com or click the Help button in the bottom right of your screen and we will respond as quickly as possible, typically within 1-2 business days. Our customer service department is available via email Monday through Friday, 9am-5pm CST, excluding holidays.

Coupon codes can be entered in the DISCOUNT CODES box during the checkout process. Coupon codes can only be applied at the time of purchase and are not able to be added once the order has been placed. If you are having trouble with a code, please email support@smockedauctions.com BEFORE you place your order.

Check out our Size Charts page for measurements or click the size chart link on the detail page for each product. For more information on how to measure your child, view our blog post: Smocked Auctions Sizing Information. If you have any other specific sizing questions we can help you with, please email support@smockedauctions.com before you place your order.

Yes! We love our loyal customers. Check out our Rewards page to learn all the ways you can earn and spend your SA reward points.

We do not have a physical brick and mortar store. You can purchase our items directly from our website or bid in one of our social media auctions on Facebook & Instagram. Our Smocked Auctions headquarters is located in Dallas, TX.

Yes, please! We would love to see your adorable photos and maybe even feature your little one on our website or social media. Email your photo to photos@smockedauctions.com, post it on our Facebook or tag
us on Instagram (@SmockedAuctions and #smockedauctions). Please make sure you have the rights to share the image before submitting.

We occasionally feature other photographers on our site. We would love to hear from you if you have photos of your customers in our products or if you would like to join our photography team. Please email corporate@smockedauctions.com with examples of your work or a link to your website.

Yes! We have several photo shoots throughout the year and love using our friends, family and awesome customers to model our new products! If your child would like to model, please email models@smockedauctions.com with a picture, your city and your child’s gender, birth date and clothing size. We currently have opportunities for models in Jacksonville, FL and Dallas, TX.

We want you to enjoy your purchase! Please read the following important tips on caring for your garment. Due the intense color of many garments, wash ALONE in cold water inside out before the first wear. Failure to remove wet garments from the washer immediately may result in dye bleeding onto the garment or other items in the load. Remove wet garments promptly and tumble dry low or hang to dry. We carry many different brands and fabrics, so above all else, please follow care instructions for the individual garment when provided. We are not responsible for items damaged during the washing/drying process.

Ordering

If you are having trouble logging in, click 'Forgot Your Password?' under the login box to receive a link to reset your password. If you do not receive the link, please email support@smockedauctions.com for assistance.

You can check the status of your order by logging in to your account and viewing your Order History.

We fill orders extremely quickly, so the time window for changes or cancellations is very short. Please email us if you need to make a change and if we can accommodate you, we absolutely will.

Note: If you cancel an item purchased with a coupon code or special promotion, you may not be eligible to receive that discount again.

Sales tax is calculated automatically based on your shipping address and the current rates in your state, county & city.

Our auctions, held almost daily on Facebook and Instagram are a great way to get amazing deals on our products and first access to new arrivals. To purchase an item, please follow the instructions found in the description of the product. First time shoppers on Instagram should register first here and then comment "sold, size" on the item.

You should receive an invoice immediately via email. If you do not receive an invoice, please check your junk mail. You can also email support@smockedauctions.com for further assistance.

There is no longer a hold period for invoices. Inventory will go to the first to checkout, not the first to comment.

Shipping & Returns

Shipping is a flat rate of $4.99 for all orders. We also offer FREE shipping for orders over $100. Expedited shipping may be selected for the rate stated at checkout based on your location.

All website and regular auction items will ship within 24-72 business hours of receipt of your payment, usually faster! Orders containing monogrammed items will be sent to the monogrammer together and then mailed in one shipment. If these items are needed quickly, we recommend rushing the monogram process for an additional $10. All personalized items may take up to two additional weeks to ship. We want to make sure we get that darling personalization perfect for you!

Standard shipping is provided through DHL, USPS First Class or Priority Mail, which typically takes 2-5 business days. Should you need your order to arrive earlier for any reason, please select one of the expedited shipping options at checkout (USPS Priority Mail). Please note that it may take up to 7 business days to prepare your goodies for shipment, longer in the case of monogrammed items. Expedited shipping applies once your order leaves our warehouse. Shipping times quoted at checkout are approximate and may vary by a day or two depending on your location and postal volume.

Once items have been fulfilled and shipped by Smocked Auctions, it is the responsibility of USPS to get your items to you on time. If your package is not tracking or missing, we are happy to assist you in locating the package, but we suggest contacting your local post office or reaching out to your letter carrier as the first point of contact. Once an order is in the hands of USPS, they are responsible for missing, lost or damaged packages.

All pre-orders ship by the date stated on your order. Please note, if your pre-order item(s) are monogrammed this will add an additional two weeks onto the ship date. If your shipment is still pending and the ship date has passed, please email support@smockedauctions.com so we can research your order.

Typically, yes, your order will ship in one package. However, if you have Pre-Orders on your order, those items will ship by the specified date or when they become available.

You will receive a shipping confirmation and tracking updates via email.

No, we don’t. As much as we’d love to meet you, our warehouse is not open to the public.

Yes! We ship United States Postal Service or DHL to PO Boxes and APO/FPO addresses. Please note that large packages or bulky items may not be able to ship to a PO Box. Orders shipped via our standard shipping may take additional time. For faster shipping, please select Expedited options to receive your package via USPS Priority Mail.

We currently ship to United States addresses only.

Here at Smocked Auctions, we want you to find amazing deals and love everything you order! We do not accept returns, however, please know that if you ever receive an order that does not meet your expectations, we'll do our best to find a solution.

We will work to resolve this problem immediately. Please email support@smockedauctions.com so we can make it right.